| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 7 | What is Design Thinking and its relevance to BPM Industry | Design Thinking | What is design thinking, and what is design thinking not. Who uses it? The design thinking framework : Introduce participants to overall idea of what design thinking is and its differences to traditional problem solving methods. | VIEW | Practical Assessment – Group Project | DOWNLOAD |
| Transitioning through the phases of inspiration, ideation, and implementation, using tools like visualization, mapping, and storytelling to create solutions | ||||||
| Decomplification using design thinking and how to achieve it by logically structuring thoughts; an introduction to storytelling as an effective way to structuring your thoughts and also presenting to a new audience | ||||||
| Quizzes on assessing concepts of Design Thinking |