| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 4 | Problem Solving | WNS Big 5 | Understand process of finding solutions to difficult or complex issues – Respecting different perspectives of individuals discussing a problem | VIEW | ATTEMPT | DOWNLOAD |
| Understand what the problem is, learn the MECE approach, use Creative thinking, using structured approach to solve workplace problems | ||||||
| Case Study: How to develop out of the box thinking while addresing a problem |