| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 1 | Introduction to BPM | Introduction to BPM | Pre-read: A perspective on BPM Industry, its trends and digital evolution | VIEW | ATTEMPT | DOWNLOAD |
| Discussion: Current trends in the BPM industry with respect to Digital transformation | ||||||
| Understanding the Certification Track | Explanation of the various learning objectives and certification track | |||||
| Enrolment on the LMS and introduction to Ascentify | ||||||
| Walkthrough of the program calendar and learning structure with assessments | ||||||
| Q&As and getting started with core learning | ||||||
| Pre Assessments | Extempore: Customer Service Experience/related topics | |||||
| Email/Essay writing on various topics | ||||||
| Sample Chats |