| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 6 | Getting Started with Report Writing / Understanding the customer perspective | Report Writing Skills | Business perspective to proposal writing | VIEW | ATTEMPT | DOWNLOAD |
| Thinking from the customer point of view | ||||||
| Case Study: Articulating the desired value drivers in a business proposal | ||||||
| Simulation – A real life senario presented basis which the overall report created Scenario 1: A New deal proposal for business expansion in Customer Support Scenario 2: SOP writing for a new complex process critical to growth Team wil work through this scenario through this Reporting Writing Skills section |
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| Stating the purpose of the report – Setting the objectives | ||||||
| Ways to do Research on the topic to be presented | ||||||
| The target audience | ||||||
| Simulation action: Create the Objectives and outline |