| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 19 | Active Listening, Clarifying Questioning & Paraphrasing | Business English | Active Listening and Effective Questioning/ Paraphrase Active Listeners are OPEN-Objective/Patient/Examine/Now Questioning-Open /Close Attention to details |
VIEW | ATTEMPT | DOWNLOAD |
| Developing Conversational Skills- going beyong just simple interaction | Small talks and conversational ability with the ccustomer Robotic vs. Human Conversations Appropriate filler conversations |