| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 10 | Disruptive technologies; Introduction to Technology and relevance for digital; Social Media Marketing; Mobile Computing | Introduction to Tech | Chatbots revamping the Customer Service industry – are you geared up? | VIEW | ATTEMPT | DOWNLOAD |
| Understand SMAC and the scope of each of its core components | ||||||
| Business Benefits, challenges & Solutions to implementation of SMAC | ||||||
| What is social media marketing and its impact on business | ||||||
| Emerging trends, User Challenges and future of Social Media | ||||||
| Case Study on Social Media Marketing | ||||||
| Know the mobile platforms and their uses in various industries | ||||||
| Mobile technology – growth & Reach, Mobile App market | ||||||
| Enterprise mobility – Business context, Mobile commerce, payments and wallets | ||||||
| Case study on Mobility aspects of Customer Connect |