| Session | Module | Domain | Description | E-Learning | Assessment | Handouts |
| 12 | Mock Calls/ Chats / Data entry sample scenarios | MCCI | Mock Calls to assess Call Fundamentals – Applying for a Card – Types of Callers – Insurance Claims Process Mock Chats to assess customer query resolution -Opening of Chat -Probing and query resolution -Closing of Chat |
VIEW | ATTEMPT | DOWNLOAD |